Privacy Policy

1. Introduction

Welcome to WAISS SHOP (“we,” “our,” or “us”). We are dedicated to respecting and protecting the privacy of our patrons, clients, and online guests. This Privacy Policy outlines the categories of personal data we collect when you explore our digital flagship, create an account, purchase garments, or communicate with our styling concierge.

By accessing our website or submitting personal data to us, you acknowledge and agree to the data handling protocols described herein. If you have any inquiries or reservations regarding this policy, please reach out to us at privacy@waiss-shop.com.

2. Information We Collect

We collect personal information that you provide to us directly, as well as limited technical telemetry generated when you interact with our online store:

• Client Identification & Contact Information: Name, billing and shipping addresses, telephone number, and email address.
• Sartorial Sizing & Preferences: Sizing selections (e.g. Chest, Inseam, Dress sizing), color swatch preferences, and saved Wishlist records.
• Transaction & Billing Data: Order reference codes, items purchased, totals, and payment authorization tokens provided via PCI-DSS certified payment processors. (We never store full card primary account numbers).
• Communications & Feedback: Records of correspondence with our concierge desk, custom fitting notes, and product feedback reviews.
• Technical Device Telemetry: IP address, device type, browser specifications, operating system, and session timestamps.

3. How We Use Your Information

We process customer data under lawful bases (including fulfillment of contract, legal compliance, and legitimate business interests) for the following purposes:

• To verify, package, and dispatch clothing orders to your chosen international or domestic threshold.
• To provide live courier telemetry tracking and order confirmation receipts.
• To process size exchanges, return credits, and warranty repairs.
• To maintain and synchronize your private client account, saved addresses, and wishlist items.
• To transmit the Atelier Gazette newsletter, private seasonal preview invitations, and restock notifications (with clear opt-out controls).
• To detect and prevent payment fraud or unauthorized account access.

4. Cookies and Tracking

Our storefront utilizes first-party cookies and essential session tokens to support website functionality, preserve your shopping bag contents across browser visits, and remember your regional currency preference.

You can configure your browser to decline non-essential tracking cookies. However, disabling all functional cookies may inhibit features such as the interactive size selector or express shopping bag drawer.

5. Sharing Your Information

We share personal information strictly with vetted service providers that perform essential operations on our behalf:

• Logistics Couriers: Delivery partners (e.g. FedEx, DHL Express) receive your recipient name, destination address, and phone number for delivery coordination.
• Payment Infrastructure: Secure payment gateways process transactions in an encrypted tokenized environment.
• Cloud Infrastructure: High-security hosting platforms hosting our web application with continuous redundancy.

We do not lease, trade, or monetize client personal records with advertising broker networks.

6. Data Security

We enforce technical, administrative, and physical safeguards designed to preserve the confidentiality and integrity of customer data. All web traffic is encrypted using 256-bit Transport Layer Security (TLS). However, because no digital transmission over the internet can be guaranteed as impenetrable, we urge patrons to maintain unique account passwords and refrain from sharing credentials.

7. Data Retention

We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention window is mandated by legal, taxation, or accounting reporting statutes (such as maintaining purchase invoices for 7 years).

8. Your Privacy Rights

Depending on your jurisdiction (such as GDPR in the EU/UK or CCPA/CPRA in California), you may be entitled to exercise the following rights regarding your personal records:

9. Third-Party Services

Our digital storefront may link to third-party services (such as external social lookbooks or mapping APIs). We do not control and are not responsible for the privacy practices of external websites. We encourage you to review their independent privacy declarations upon navigating away from our domain.

10. Children's Privacy

Our website and products are oriented toward adults. We do not knowingly solicit or collect personal information from individuals under sixteen (16) years of age. If we learn that a minor has provided us with personal information, we will delete such data immediately from our archives.

11. Policy Updates

We may periodically revise this Privacy Policy to reflect modifications in our retail operations, logistics partnerships, or statutory legal guidelines. Any updates will be published on this page with an updated "Last Updated" benchmark.

12. Contact Us

For inquiries regarding this Privacy Policy or to submit a formal data privacy rights request, please contact our Legal Privacy Officer: