Complimentary Express Shipping On Orders Over $75
We're Here To Help

Let's Talk.

Have a question about your order, sizing dimensions, or our latest seasonal drops? Our dedicated client concierge is here to assist you with tailored care.

Concierge Desk Open

Typical email response time: under 2 hours during operating hours.

Direct Inquiries

Send Us A Message

Please complete the form below. For order inquiries, include your order number for expedited support.

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Client Desk

Contact Channels

Choose your preferred channel for instant correspondence with our styling advisors and client relations staff.

Concierge Email

concierge@atelier.com

General & urgent inquiries

Toll-Free Telephone

+1 (800) 555-0192

Mon–Fri: 8:00 AM – 8:00 PM EST

Atelier Showrooms

SoHo • 42 Bond Street, New York, NY

Milan • Via Montenapoleone 14

Social Channels

Atelier Design Room
Tailoring Studio

Crafted in Milan. Fitted for You.

Instant Self-Service

Quick Assistance Portals

Order Assistance

Need help with a recent purchase? Track your dispatch or view digital invoice receipts.

Order Support→

Shipping & Delivery

Find detailed information regarding global courier timeframes and international rates.

Shipping Information→

Returns & Exchanges

Complimentary 30-day domestic and international return shipping labels.

Returns Policy→

Size & Fit Guide

Detailed torso, sleeve, and trouser tailoring specifications for all garments.

Size Guide→
Common Inquiries

Frequently Asked Questions

Clear answers to the most common questions regarding ordering, sizing, and deliveries.

Once dispatched from our European fulfillment atelier, you will receive an automated tracking dossier via email and SMS. You can also monitor real-time courier telemetry in your Client Account under 'My Orders'.

Still need personalized assistance?

Our concierge team is available to help resolve any specific question.

Atelier Gazette

A Little More Style In Your Inbox

Receive private releases, material dossiers, and invitations to seasonal sales.